Privacy Policy

This Privacy Policy describes our policies and procedures on the collection, use, disclosure, storage, transfer, and protection of your information when you use the Service, and informs you about your privacy rights and how applicable laws protect you. By using the Service, you agree to the collection and use of information in accordance with this Policy.

Interpretation & Definitions

Collecting & Using Your Personal Data

1 · Personal Data

While using our Service, we may ask you to provide certain personally identifiable information, including but not limited to:

• Full name, email address, and phone number
• Date of birth (for age verification)
• Gender and relationship preferences
• Precise location (GPS coordinates) and city / region
• Profile photographs, bio, and descriptive content
• Intent-based questionnaire responses and lifestyle / compatibility inputs
• Verification documents (if required for identity verification)

Providing this information enables us to create your account and deliver the intended functionality of the Service.

2 · Sensitive Profile & Compatibility Data

As part of fostering serious, intentional relationships, you may voluntarily provide relationship goals, personal values, lifestyle habits, personality-based responses, and emotional compatibility inputs. This data is used strictly for matchmaking, community safety, and algorithm improvement. We do not sell or publicly disclose such data beyond the visibility controls you choose within the platform.

3 · Communications Data

We may collect messages exchanged within the platform, reports submitted against other users, safety-related complaints, and feedback or support communication. To maintain platform safety, we may use automated systems and human moderation to review reported conversations or detect harmful conduct.

Voice & Audio: When you use Wingmann’s voice-calling feature, your call is transmitted in real time through a third-party provider (Agora). We do not record the audio content of your calls. We collect limited call metadata - such as participants, duration, and timestamps - to operate the feature, enforce our policies, and prevent misuse.

Facial Analysis for Compatibility: To help suggest more compatible matches, we analyse the photographs you upload to generate a mathematical representation of facial features (“facial vectors”). These are derived data used solely for compatibility matching; they are not used to identify you to any third party, are stored securely, and are deleted when you delete your account or remove your photographs. We process this with your consent, which you may withdraw by contacting us.

4 · Wingmann Chat Messages

When you use Wingmann Chat with a mutual match, we collect and store the text of the messages you send and receive, along with timestamps, delivery and read status, and the identity of sender and recipient. Wingmann Chat is text only - you cannot send photos, videos, or files.

5 · Calls

For in-app voice calls we collect call metadata: who called whom, the time, and the duration. We do not record or store the audio content of your calls.

6 · Safety & Moderation Records

When a message is blocked, reported, or flagged by our safety systems, we retain a record of that message and the reason, even though it was never delivered to the recipient. We also retain reports you submit and blocks you apply.

7 · Usage Data

Collected automatically when using the Service - this may include IP address, browser type and version, device type and OS, app interaction data, timestamps, session duration, click behavior, and crash reports and diagnostics. Recordings of in-app session activity may be captured by diagnostic tools (such as Sentry) to help us diagnose crashes; sensitive on-screen content such as text and images is masked in these recordings.

Automated Message Screening

To keep Wingmann safe and to protect our community, every message is automatically screened before it is delivered. This screening happens in real time, without human involvement in the ordinary case.

Our screening system:

• checks messages against pattern rules and a classification model operated by Wingmann; and
• for a small proportion of messages that require contextual understanding, sends the message text and recent conversation context to Google’s Gemini API, which acts as our data processor and returns only a safety assessment.

Messages that violate our Community Guidelines - for example attempts to share phone numbers, social media handles, email addresses, external links, or physical addresses, or content that is abusive, threatening, or sexually explicit - are not delivered. The sender is informed; the recipient is not shown the message.

Human review

Wingmann staff may review messages that have been reported by a user, blocked by our systems, or flagged for safety review. We do not read the ordinary conversations of users who have not been flagged.

Third-party processing

Google processes message text solely to return a moderation assessment to us, under a data processing agreement. Wingmann uses the paid Google Gemini API, under which submitted content is not used to train or improve Google’s models.

Why we do this

Wingmann’s purpose is to help you meet in person at our partner venues. Screening protects users from harassment and prevents contact details being exchanged before you have chosen to meet.

How We Use Your Personal Data

• To provide & maintain the Service - user matching, profile management, and platform functionality, including nearby matches and approximate distance based on your location (which you can disable in device settings).
• To manage your account - to register and authenticate users.
• For safety & fraud prevention - to detect fake accounts, prevent harassment, enforce serious-intent policies, and maintain community standards.
• AI-based moderation - analysing behavior and communications for harassment, fraud, misrepresentation, and community violations, with both automated and human review.
• To contact you - via email, SMS, or push notifications for service updates, security alerts, or policy changes.
• Marketing - to send updates or promotions unless you opt out.
• Business operations - analytics, service improvement, and feature development.
• Legal compliance - to comply with applicable Indian laws, including the Digital Personal Data Protection Act, 2023.

Sharing Your Personal Data

We may share your information only under the following circumstances:

• With service providers who process data only on our behalf - Google / Firebase (authentication, notifications, analytics, hosting), Google Cloud (file storage), Agora (voice calling), Sentry (diagnostics), and Resend (email). These providers are contractually limited to using your data only to provide services to Wingmann.
• With other users - your first name, age, photographs, bio, and compatibility inputs are, by design, visible to other users as part of the matching experience. Messages remain private between participants unless reported.
• For legal obligations - if required by court order, law enforcement, or government authority.
• Business transfers - in case of merger, acquisition, or restructuring.
• With Google (Gemini API) - strictly as a processor, for automated safety screening of messages, and with Google Cloud Platform / Firebase, which hosts our services.

We do not sell your personal data, we do not sell your messages, and we do not use them for advertising.

Retention of Your Personal Data

We retain Personal Data while your account remains active, for up to 90 days after account deletion for safety and fraud monitoring, and longer if legally required. Chat logs may be retained where necessary for dispute resolution or abuse prevention.

The following periods apply to chat and calling data:

We may retain records longer where required by law or to investigate serious safety incidents.

Transfer of Your Personal Data

Your data may be processed at locations outside your state or country. Where such transfers occur, we ensure reasonable security safeguards are in place. Your continued use of the Service constitutes consent to such transfers.

Deleting Your Personal Data

You may delete your account through Profile › Delete Account in the app, or without installing the app by following the instructions at wingmann.co/delete-account. You may also request access or correction, or withdraw consent. Upon deletion, your profile becomes invisible immediately, data enters a retention phase, and is permanently deleted or anonymised after retention. We permanently erase your photographs and facial vectors and remove your personal profile details - subject only to the limited retention described above. We may retain limited data to prevent banned users from re-registering.

Residual copies of your data may persist in our encrypted database backups, transaction logs, and object storage for up to 7 days after deletion from our live systems, after which they are permanently overwritten.

Disclosure of Your Personal Data

We may disclose Personal Data in the event of a business transaction (acquisition or merger), if legally required by law enforcement, or to protect users, investigate wrongdoing, or prevent legal liability.

Security of Your Personal Data

We implement encryption in transit (HTTPS), secure cloud storage, role-based access controls, monitoring and breach detection, and internal confidentiality agreements. However, no digital platform guarantees absolute security.

Children’s Privacy

Wingmann is strictly for individuals 18 years or older. We do not knowingly collect data from minors. If identified, such accounts will be removed immediately.

Your Rights Under Indian Law

Under applicable data protection laws, you have the right to access your data, correct inaccuracies, request deletion, withdraw consent, and lodge a grievance. To exercise these rights, contact hello@wingmann.co

You may request a copy of your messages, or request deletion of your account and associated messages, by contacting hello@wingmann.co or through Profile › Delete Account in the app. Full instructions, including how to request deletion without the app installed, are at wingmann.co/delete-account. We will respond within 30 days.

Where a message has been retained as part of a safety or abuse record, we may keep it for the period stated above even after account deletion, in order to protect other users.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you through in-app notifications, email, and an updated “Last Updated” date. Continued use of the Service after changes constitutes acceptance of the revised Policy.